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Our service points: where to get information and answers to your questions

Photo of a family at a service point

Our customer centre at Postplatz and our service points offer more than just tickets. Our staff will be happy to provide information and answer any question about local public transport in and around Dresden. In addition to this, you can also book city bus tours and find out about numerous tourist offers in the region.

Specifically, we provide the following services:

  • Advice and information about our range of offers 
  • Information on routes and timetables 
  • Advice on fares
  • Ticket sales
  • Hand-in point for subscription applications
  • Ticket sales for city bus tours 
  • Souvenir sales 
  • Processing penalty fares (only at the customer centre)

Customer centre

Photo of the service point at Postplatz

Postplatz 1 (Wilsdruffer Kubus)
01067 Dresden 

Postplatz stop (tram routes 1, 2, 4, 8, 9, 11, 12 and bus route 94)

Opening times:
Monday–Friday 9 a.m.–7 p.m.
Saturday 9 a.m.–6 p.m.
Sunday / public holidays 10 a.m.–6 p.m.

Getting to the customer centre by bus and tram

Service point at Albertplatz 

Albertplatz

Photo of a service point at Dresden Albertplatz

Albertplatz stop
 (tram routes 3, 6, 7, 8, 11)
 
Opening times:
Monday–Friday 9 a.m.–6 p.m.
Saturday 9 a.m.–4 p.m.

Getting to the service point Albertplatz by bus and tram

Service point at Pirnaischer Platz 

Pirnaischer Platz 

Photo of the service point at Pirnaischer Platz

Pirnaischer Platz stop
(tram routes 1, 2, 3, 4, 7, 12 and bus routes 62, 75)

Opening times:
Monday–Saturday 10 a.m.–6 p.m.

As part of a project for our trainees, they are providing information about local public transport at our service point on Pirnaischer Platz. Experienced service assistants each supervise two trainees en route to becoming professional drivers or transport service specialists, who provide interested customers with information on fares, timetabling and city bus tours.

Getting to the service point Pirnaischer Platz by bus and tram

Service point at the main station (Hauptbahnhof)/Wiener Platz

Main Station

Photo of the service point at Dresden Main Station

Hauptbahnhof stop
(tram routes 3, 7, 8, 10 and bus route 66)
Hauptbahnhof Nord stop
(tram routes 3, 7, 8, 9 and 11)

Opening times: 
Monday–Friday 8 a.m.–7 p.m.
Saturday 8 a.m.–6 p.m. 
Sunday / public holidays 9 a.m.–6 p.m.

Service point at Prager Straße

Prager Straße

Photo of the service point at Dresden Prager Strasse

Prager Straße stop
(tram routes 8, 9, 11, 12 and bus route 62)

Opening times during the Striezelmarkt:
Monday–Saturday 9 a.m.–8 p.m.

Getting to the service point Prager Straße by bus and tram

Reception service in our administration building

Administration Building

Photo of the service point at Dresden Trachenberge

Only the standard range of tickets is sold here

Trachenberger Str. 40
01129 Dresden
 
Opening times:
Monday–Friday, 7 a.m.–7 p.m.
Saturday 8 a.m.–1.30 p.m.

Getting to the administration building by bus and tram


Wir bewegen Dresden