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Our service points: where to get information and answers to your questions
Our customer centre at Postplatz and our service points offer more than just tickets. Our staff will be happy to provide information and answer any question about local public transport in and around Dresden. In addition to this, you can also book city bus tours and find out about numerous tourist offers in the region.
Specifically, we provide the following services:
- Advice and information about our range of offers
- Information on routes and timetables
- Advice on fares
- Ticket sales
- Hand-in point for subscription applications
- Ticket sales for city bus tours
- Souvenir sales
- Processing penalty fares (only at the customer centre)
Customer centre
Postplatz 1 (Wilsdruffer Kubus)
01067 Dresden
Postplatz stop (tram routes 1, 2, 4, 8, 9, 11, 12 and bus route 94)
Opening times:
Monday–Friday 9 a.m.–7 p.m.
Saturday 9 a.m.–6 p.m.
Sunday / public holidays 10 a.m.–6 p.m.
Service point at Albertplatz
Albertplatz
Albertplatz stop
(tram routes 3, 6, 7, 8, 11)
Opening times:
Monday–Friday 9 a.m.–6 p.m.
Saturday 9 a.m.–4 p.m.
Service point at Pirnaischer Platz
Pirnaischer Platz
Pirnaischer Platz stop
(tram routes 1, 2, 3, 4, 7, 12 and bus routes 62, 75)
Opening times:
Monday–Saturday 10 a.m.–6 p.m.
As part of a project for our trainees, they are providing information about local public transport at our service point on Pirnaischer Platz. Experienced service assistants each supervise two trainees en route to becoming professional drivers or transport service specialists, who provide interested customers with information on fares, timetabling and city bus tours.
Getting to the service point Pirnaischer Platz by bus and tram
Service point at the main station (Hauptbahnhof)/Wiener Platz
Main Station
Hauptbahnhof stop
(tram routes 3, 7, 8, 10 and bus route 66)
Hauptbahnhof Nord stop
(tram routes 3, 7, 8, 9 and 11)
Opening times:
Monday–Friday 8 a.m.–7 p.m.
Saturday 8 a.m.–6 p.m.
Sunday / public holidays 9 a.m.–6 p.m.
Service point at Prager Straße
Prager Straße
Prager Straße stop
(tram routes 8, 9, 11, 12 and bus route 62)
Opening times during the Striezelmarkt:
Monday–Saturday 9 a.m.–8 p.m.
Reception service in our administration building
Administration Building
Only the standard range of tickets is sold here
Trachenberger Str. 40
01129 Dresden
Opening times:
Monday–Friday, 7 a.m.–7 p.m.
Saturday 8 a.m.–1.30 p.m.
