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Our service points: where to get information and answers to your questions

Photo of a family at a service point

Our customer centre at Postplatz and our service points offer more than just tickets. Our staff will be happy to provide information and answer any question about local public transport in and around Dresden. In addition to this, you can also book city bus tours and find out about numerous tourist offers in the region.

Specifically, we provide the following services:

  • Advice and information about our range of offers 
  • Information on routes and timetables 
  • Advice on fares
  • Ticket sales
  • Hand-in point for subscription applications
  • Ticket sales for city bus tours 
  • Souvenir sales 
  • Processing penalty fares (only at the customer centre)

Please note: Our customer center and other service points are closed!

Got a question? We’re here to help:

Customer centre

Photo of the service point at Postplatz

Postplatz 1 (Wilsdruffer Kubus)
01067 Dresden 

Postplatz stop (tram routes 1, 2, 4, 11, 12 and bus route 75) 

Opening times: Sorry, we are closed.
Monday – Friday: 9.30 a.m. – 7 p.m.
Saturday: 10 a.m. – 6 p.m.
Sunday/public holidays: closed

Getting to the customer centre by tram and bus

Visit our other service points as well:

Service point at Albertplatz 

Albertplatz

Photo of a service point at Dresden Albertplatz

Albertplatz stop (tram routes 3, 6, 7, 8, 11) 

Opening times: Sorry, we are closed.
Monday – Friday: 9 a.m. – 6 p.m.
Saturday: 9 a.m. – 4 p.m.
Sunday/public holidays: closed 

Getting to the service point Albertplatz by tram and bus

Services:

  • advice and information about our range of offers, routes, timetables and fares
  • ticket- and souvenir sales
  • hand-in point for subscription applications
  • no processing penalty fares

Service point at the main station (Hauptbahnhof)/Wiener Platz

Main Station

Photo of the service point at Dresden Main Station

Hauptbahnhof stop
(tram routes 3, 7, 8, 10 and bus route 66)

Hauptbahnhof Nord stop
(tram routes 3, 7, 8, 9 and 11)

Opening times: Sorry, we are closed.
Monday – Friday: 8 a.m. – 7 p.m.
Saturday: 8 a.m. – 6 p.m. 
Sunday/public holidays: 9 a.m. – 6 p.m.  

Services:

  • advice and information about our range of offers, routes, timetables and fares
  • ticket- and souvenir sales
  • no processing penalty fares and subscription applications

Service point at Prager Straße

Prager Straße

Photo of the service point at Dresden Prager Strasse

Prager Straße stop
(tram routes 11, 12 and bus routes 62 and 75)

Opening times: Sorry, we are closed.
Monday – Friday: 9 a.m. – 7 p.m.
Saturday: 9 a.m. – 6 p.m.
Sunday/public holidays: closed

Getting to the service point Prager Straße by tram and bus

Services:

  • advice and information about our range of offers, routes, timetables and fares
  • ticket- and souvenir sales
  • hand-in point for subscription applications
  • no processing penalty fares

Reception service in our administration building

Administration Building

Photo of the service point at Dresden Trachenberge

Trachenberger Str. 40
01129 Dresden

Betriebshof Trachenberge stop (bus routes 64, 70, 73)

Trachenberger Platz stop – short walk (tram route 3, bus route 76)

Opening times: Sorry, we are closed.
Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 8 a.m. – 1.30 p.m.
Sunday/public holidays: closed 

Getting to the administration building by tram and bus

Services:

  • advice and information about our range of offers, routes, timetables and fares
  • ticket sales
  • hand-in point for subscription applications
  • no processing penalty fares
Wir bewegen Dresden