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Our service points: where to get information and answers to your questions
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Have a Question? We’re here to help!
- Hotline: +49 351 857 1011
- E-Mail: service@dvbag.de
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Or visit our service point at the Main Station! From Monday, June 14, this service point is open again for you (Monday – Sunday: 9 a.m. – 6 p.m.). The other service points are closed until further notice.
Specifically, we provide the following services:
Our customer centre at Postplatz and our service points offer more than just tickets. Our staff will be happy to provide information and answer any question about local public transport in and around Dresden. In addition to this, you can also book city bus tours and find out about numerous tourist offers in the Region.
- Advice and information about our range of offers
- Information on routes and timetables
- Advice on fares
- Ticket sales
- Hand-in point for subscription applications
- Ticket sales for city bus tours
- Souvenir sales
- Processing penalty fares (only at the customer centre)
Customer centre
Postplatz 1 (Wilsdruffer Kubus)
01067 Dresden
Postplatz stop (tram routes 1, 2, 4, 11, 12 and bus route 75)
Opening times: Our customer centre is closed until further notice. Personal consultations with an appointment made in advance by telephone are possible in urgent cases.
Monday – Friday: 9.00 a.m. – 6.00 p.m.
Saturday/sunday/public holidays: closed
Visit our other service points as well:
Service point at Albertplatz
Albertplatz
Albertplatz stop
(tram routes 3, 6, 7, 8, 11)
Opening times: Sorry, our service point at Albertplatz is closed until further notice.
Monday – Friday: 10 a.m. – 6 p.m.
Saturday/Sunday/public holidays: closed
Getting to the service point Albertplatz by tram and bus
Services:
- advice and information about our range of offers, routes, timetables and fares
- ticket- and souvenir sales
- hand-in point for subscription applications
- no processing penalty fares
Service point at the main station (Hauptbahnhof)/Wiener Platz
Main Station
Hauptbahnhof stop
(tram routes 3, 7, 8, 10 and bus route 66)
Hauptbahnhof Nord stop
(tram routes 3, 7, 8, 9 and 11)
Opening times: Reopening from Monday, June 14!
Monday – Sunday: 9 a.m. – 6 p.m.
Services:
- advice and information about our range of offers, routes, timetables and fares
- ticket- and souvenir sales
- no processing penalty fares and subscription applications
Service point at Prager Straße
Prager Straße
Prager Straße stop
(tram routes 11, 12 and bus routes 62 and 75)
Opening times: Sorry, our service point at Prager Straße is closed until further notice.
Monday – Saturday 10 a.m. – 6 p.m.
Sunday/public holidays: closed
Getting to the service point Prager Straße by tram and bus
Services:
- advice and information about our range of offers, routes, timetables and fares
- ticket- and souvenir sales
- hand-in point for subscription applications
- no processing penalty fares
Reception service in our administration building
Administration Building
Trachenberger Str. 40
01129 Dresden
Betriebshof Trachenberge stop (bus routes 64, 70, 73)
Trachenberger Platz stop – short walk (tram route 3, bus route 76)
Opening times: Sorry, our reception service in our administration building is closed until further notice.
Monday – Friday: closed
Saturday: 8 a.m. – 1.30 p.m. (except public holidays)
Sunday/public holidays: closed
Getting to the administration building by tram and bus
Services:
- advice and information about our range of offers, routes, timetables and fares
- ticket sales
- hand-in point for subscription applications
- no processing penalty fares
